{"id":13658,"date":"2016-11-17T16:59:24","date_gmt":"2016-11-17T15:59:24","guid":{"rendered":"https:\/\/www.auralsolutions.com\/contacto\/soporte\/"},"modified":"2023-08-28T15:20:09","modified_gmt":"2023-08-28T13:20:09","slug":"soporte","status":"publish","type":"page","link":"https:\/\/www.auralsolutions.com\/es\/contacto\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"

\u00bfNECESITAS SOPORTE?
\nTIENES DIVERSAS OPCIONES<\/h2><\/div>
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Nuestros profesionales est\u00e1n disponibles para ayudarte en tus consultas sobre nuestros servicios a nivel personal con un toque amistoso, en ingl\u00e9s<\/strong>, espa\u00f1ol<\/strong> o italiano<\/strong>. No existe pregunta absurda que nos puedas hacer. Si necesitas ayuda, aqu\u00ed estamos para ti.<\/p>\n

Si necesitas asistencia, simplemente abre un ticket de soporte<\/a>, ll\u00e1manos o env\u00edanos un correo electr\u00f3nico<\/a> si lo prefieres y uno de nuestros profesionales te ayudar\u00e1 con tu consulta. Esta es generalmente la mejor manera de resolver sus preguntas sobre nuestros servicios.<\/p>\n

Para preguntas r\u00e1pidas<\/strong> o informaci\u00f3n breve, utiliza nuestro web chat<\/strong> o Skype<\/strong><\/a> (no necesitas agregarnos como contacto, solo comienza a escribir para chatear con nosotros).<\/p>\n

Ten en cuenta que nuestro horario de oficina en d\u00edas laborables: de lunes a viernes: de 10h a 18h CET.<\/a> Fuera de este horario solo atendemos emergencias.<\/p>\n<\/div>

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Emergencias<\/h2><\/div>
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Si tienes una emergencia, puedes contactarnos en el momento que sea necesario. Incluso fuera del horario de oficina (aunque no podemos garantizar una respuesta inmediata las 24 horas del d\u00eda). Prueba primero el tel\u00e9fono<\/b> y luego los servicios de mensajer\u00eda instant\u00e1nea como Skype<\/b>, <\/b>el chat web<\/b>, Telegram<\/b> o el correo electr\u00f3nico<\/b>:
\ninfo<\/i>auralsolutions.com<\/a><\/span><\/div><\/div><\/div>
<\/i><\/div>

Ll\u00e1manos<\/h2><\/div>
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\n

Si ya eres cliente, ya tienes nuestro tel\u00e9fono. No dudes en llamarnos a nuestra oficina si necesitas algo relacionado con tu cuenta o servicios. Estaremos encantados de ayudarte.<\/p>\n

Por favor, considera tambi\u00e9n otras opciones de contacto para mantener la l\u00ednea telef\u00f3nica libre.<\/p>\n<\/div><\/div><\/div>

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Email<\/h2><\/a><\/div>
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\n

Siempre puedes contactarnos por correo electr\u00f3nico para cualquier consulta. No tienes porqu\u00e9 abrir tickets de soporte si no quieres. Es f\u00e1cil y pr\u00e1ctico comunicarse con nosotros por email.<\/p>\n<\/div>

<\/div>Env\u00edamos un email<\/a>
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Abrir Ticket de Soporte<\/h2><\/a><\/div>
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Una buena manera de recibir soporte es a trav\u00e9s de nuestro Systema de Tickets de Soporte<\/strong><\/a>, as\u00ed podr\u00e1s mantener un registro de conversaci\u00f3n desde tu \u00e1rea de cliente. Tambi\u00e9n recibir\u00e1s tu consulta en tu cuenta de correo electr\u00f3nico para m\u00e1s comodidad. Durante las horas de oficina, generalmente respondemos muy r\u00e1pido y la mayor\u00eda de las consultas se resuelven en poco tiempo.<\/p>\n<\/div>

<\/div>Abrir Ticket de Soporte<\/a>
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Preguntas Frecuentes<\/h2><\/a><\/div>
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Antes de ponerte en contacto con Soporte<\/strong>, consulta nuestra secci\u00f3n de preguntas frecuentes.<\/strong><\/a> Tu pregunta ya podr\u00eda haber sido resuelta antes. Los art\u00edculos est\u00e1n escritos en categor\u00edas, por lo que es f\u00e1cil encontrar respuestas all\u00ed.<\/p>\n<\/div>

<\/div>Ver Preguntas Frecuentes<\/a>
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Web Chat<\/h2><\/a><\/div>
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Si no tienes una cuenta de Skype y tienes una breve pregunta de pre-venta o necesitas asistencia, utiliza el widget de chat<\/strong> que se encuentra en la esquina inferior derecha de esta p\u00e1gina. (Antes debes aceptar las cookies, si no lo ves) Haremos lo posible para ayudarte.<\/p>\n<\/div>

<\/div>Iniciar Chat<\/a>
<\/div><\/div><\/div>
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Skype<\/h2><\/a><\/div>
<\/div>
\n

Si tienes una cuenta de Skype<\/strong>, puedes hacer preguntas r\u00e1pidas sobre soporte o pre venta. Ten en cuenta que no necesitas agregarnos a tu lista de contactos: puedes comenzar a escribir directamente en el chat de Skype. Tambi\u00e9n podemos organizar una llamada si lo necesitamos.<\/p>\n<\/div>

<\/div>Chat de Skype<\/a>
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Telegram<\/h2><\/a><\/div>
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Cont\u00e1ctanos por Telegram<\/b> si lo prefieres, exponiendo los detalles de tu consulta. Por favor trata de ser conciso\/a: eso nos ayudar\u00e1 a resolver tu consulta con m\u00e1s soltura. Nuestro canal de Telegram no est\u00e1 monitorizado constantemente, as\u00ed que puede que no siempre recibas una respuesta inmediata, pero ten por seguro que te contestaremos cuanto antes! :-)<\/div>
<\/div>t.me\/auralsolutions<\/a>
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